Coupon Clipped!

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I am one of those people who can happily clip coupons for an hour, then leave them in my car or at home, along with my reusable grocery bags. I really would like to save money, but somehow the effort put into collecting the coupons is trumped by my haste to get the shopping finished.

So when I do remember the coupons, I find it extremely annoying that there are limitations in the fine print on said coupons. And it is almost always on the specific items I would like to purchase. The first time this happened, I intended to buy a make-up item, but naturally the brand I wanted was listed in the fine print as being among those where the discount did not apply.

The second time a nice coupon from being a member of some loyalty program came along, that same thing happened. I went to purchase the item, happy that I was getting a 50% break on the marked-up price, only to find out that said item was not included in the discount. “That just figures,” I snapped. I felt as though I had been duped again, lured into the store with what appeared to be something great, and then leaving angry.

Retailers, listen up! Either offer a coupon that applies to EVERYTHING. or do not offer one at all! Consumers join your loyalty programs left and right, only to discover that their savings are extremely limited, or their VIP coupons do not work on everything they wish to purchase. Lord knows you’ve already jacked up the prices to cover untold costs and still ensure a profit, so why limit what is supposed to be a reward? And you restaurants? Ditch the “buy one/get one half off as long as you buy two drinks” deal too! Every consumer out there knows your soda fountain syrups only cost the restaurant pennies! Why continue ensuring profits but losing customers this way?

Remember the rule: it costs you seven times more money to land a new customer than it does to keep a happy and returning customer.

Businesses simply need to stop toying with coupons and discounts to ensure they actually stay in business. And isn’t that what a business dreams of in this unstable economy? The next time you are about to offer a coupon, make sure it is genuine and all-inclusive, and then sit back and watch your customer base grow.

Courtesy in Medicine? “Inconceivable!”

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So I had an accident yesterday. A fall, actually. It was my own fault; I should not have been standing on the dresser to dust the top of the mirror. My “ladder” was the footboard of the bed, and the rest is history. As you can imagine, I ended up getting pretty badly hurt. X-rays were taken of my hip and wrist, but thank goodness nothing is broken. Well, mostly my pride as I have some great scrapes on my face and a hole in my lip.

My timing was pretty good as there is a new medical office in my neighborhood and I was able to visit them two times this week. (The first time was for record-breaking hay fever.) The best part was the personal care. Really. Eye contact. Genuine concern. Giving names first. Infused “spa water” in the reception area. Even the administrative assistant pronounced my name correctly.

What I can’t express enough was the joy I was feeling, banged-up as I was, after experiencing big-box medical care for the last two years. Seriously, the giant, not-to-be-named-ever-again-in-my-presence healthcare facility felt like that scene Beetlejuice when the main character goes in to get some case-work forms filled out. Take a number, we’ll get to you, stand behind that line, take a place between the lower portion of the sawn-in-half woman and the witch-doctor.

This is what worries me: healthcare is becoming more and more complicated. There doesn’t seem to be any way to get around that. The human touch that is so important in the healing process will be lost in the parade of cases seen day in and day out. Human beings, especially Americans, are growing too adept at compartmentalizing their empathy for their fellow beings, and what happens from there is the very real tendency to overlook conditions. There have been studies done proving that doctors, when presented with a plain file on a patient, rushed and misdiagnosed described symptoms. However, when the patient’s picture was attached to the file, the amount of misdiagnoses declined.

Remember the business adage, “People will only do business with people they know, like, and trust.” Your body is your business, so you want people you know, like, and trust handling it. This is where the relationship-building all business people are taught comes in, and doctors need to pay attention. Patients are people at their most vulnerable and that trust factor has to be present. Why medical professionals, for the most part, cannot grasp this concept is beyond me. Stop being “owned” by the drug companies, and start listening more to your heart. I mean, that is why you became a doctor in the first place, right? You wanted to help people, not help patients. And the bonus is these people will be better patients if they know you truly care.

Oops! That may empty the hospitals if people start taking better care of themselves, which may lower healthcare costs, but isn’t that what we want? (For more on “Putting the ‘Human’ Back in ‘Human Resources'”(TM), go to www.courtesybootcamp.com.)

It seems when we relate to one another as nonhuman, put some label on them, that’s when the problems occur. The incidents of malpractice, the school shootings, the road rage, the crimes against innocent people just going about their business. Apathy for our fellow man has grown exponentially as we withdraw into our own selves to avoid getting too involved with each other. But ironically we check in on Facebook and 90 times today to see what other people are doing. Studies prove, though, that we do this to compare our lives to theirs, and then start feeling bad about ourselves for not living as excitingly as other people do. (As if everything that can be read online is true.)

There is good news, and that is that we were all born with empathy. We just lose it somewhere along the way in the name of being “professional”. The prescription then is to start practicing it more. Wave to people. Look each other in the eyes. Acknowledge that person on the sidewalk approaching you. Pick up litter that is blowing around just to feel better about yourself. There is a reason that good news websites are so appealing; people are looking for the good in the world, and there is nothing, absolutely nothing, stopping you from being it.

Now according to doctor’s orders, and because I like her and want to be a good patient, I have to get back to icing my bumps and bruises.

 

Rated “V” for “Vile” – The Disgusting Findings in Women’s Restrooms

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A toilet paper roll

A toilet paper roll (Photo credit: Wikipedia)

ImageYes, I saw you, lady, leave the restroom without washing your hands. Vile. I guess I should not be surprised as it has been established that 58% of women do not wash their hands, compared to 75% of men not washing. And middle school aged boys? Try only 8% of them even using soap! No wonder kids are sick all the time.

But I am here today to talk specifically about the Ladies’ Room. If you are eating, I suggest you stop. What has been thought of as a haven of cleanliness is FAR from it. What finally put me over the edge was using the facilities in a well known chain restaurant and seeing what I could only guess was excrement on the wall and door. Are you kidding me?? What kind of subhuman would actually do something like this and derive pleasure from grossing out others??

And believe me, it gets worse. Consider yourself warned; I am going to bring it to light here as I know women are capable of better behavior than what I am about to reveal. Really, if you are eating, you are going to want to stop NOW.

Blood. Yes, blood on the floor that some slob couldn’t wipe up in the name of discretion. Mucus wiped on the walls as if there isn’t a roll of toilet paper RIGHT THERE. I can think of three letters that represent “disbelief” on social media that would be perfectly appropriate right here, but I shall refrain from using them.

It goes on. Hair in the sinks. Makeup spilled on the counter. Urine all over the toilet seats from the “hoverers”. You were warned in the title that this was vile, vile stuff. I only wish all this was exaggeration.

Come on! We can do better, women! If you are going to make a mess, clean up after yourself! It is not rocket science, it is not that hard, and I am 100% certain most of you have uttered those very words to your offspring. And wipe that notion out of your mind that “they pay people to clean up in here.” Aren’t YOU appreciative when your kids don’t purposefully leave a disgusting mess for you to clean up?

I am begging you women to restore the luster to the myth of the pristine female restroom. Prove to me, and every other woman that has suffered the indignation of possibly viewing the same things I have seen, that we are indeed “the fairer sex”.